accept payment by most major credit cards. Credit card payments
are processed via SSL encrypted secure
servers. We also accept wire transfer to our bank account. Bank
information will be furnished upon requested. We reserve the
rights to require purchases from some countries be paid via bank
transfer. Bulk purchase/dealer purchase should be paid by bank
We ship worldwide. Orders will normally be shipped out the next business day. We charge a flat shipping cost on a per
item basis for the first unit.
Additional unit will be charged as shown below. Some products are subject to additional charge for heavy weight and this will be shown accordingly when
you place order. For bulk quantity purchase, please
email us for shipping quote. You may choose your preferred shipping methods: (1) Standard shipping via
Express Mail Service
or (2) UPS Courier. If you're located in one of
these countries, please email us for shipping quote first before placing order. Depending on your locations, items ordered will reach most destinations in 2~5 business days.
In the United States, delivery by express mail normally takes about 3~4
days. Whilst delivery by UPS takes about 1~2 days. Please note that except by special arrangement, UPS does not deliver on Saturday.
Shipping charge covers delivery/handling charges all the way
to your designated address but we are not responsible for any taxes and/or
customs duty, if any, imposed by the Customs of your country.
(Singapore, Thailand, Malaysia)
|next (per unit)
(1) Please email us for shipping quote to other locations not listed
above; (2) The shipping charge shown above is calculated based on
number of items ordered. The charge may be a bit overcharged in some
case, for example, where the item is light-weighted. In this case,
we'll manually adjust the shipping charge down if it is over the actual cost.
On the other hand, we won't increase the shipping charge where the
actual cost is higher than the charge you paid.
Please use the address that is on file with your credit card company as the delivery address
whenever practicable. We reserve the right to require you to sign (with the same signature on file with your credit card company) an authorization for
the goods to be delivered to a different address.
If there is any problem in delivery, you will be informed within the next 12 hours after you
ALL OUR PRODUCTS ARE COVERED BY A ONE YEAR LIMITED WARRANTY, EXCEPT STATED OTHERWISE
as shown on our invoice. Accessory items such as power supply, cable... are
not covered by this warranty. We will
replace or repair, at our discretion providing there is no evidence of customer misuse or alteration. Any product which has been altered shall void
the said warranty and the buyer waives any and all rights to make any claims. Please request by email for a Return Authorization Number (RA Number) prior
to returning any item. Return will not be accepted unless accompanied by a properly marked RA Number. The return shipping charge should be prepaid by the buyer.
Within the warranty period, we will pay the outward delivery charge when the product is returned to the buyer.
We will also undertake repair services beyond the warranty period. In this case, the buyer has to
pay for any cost of replacement parts, service charges and the incoming/outgoing shipping
ALL SALES ARE FINAL, unless due to manufacturing defects.
The products are sold "as-is" and we don't guarantee that the products
are fit for a particular purpose. If you have any concerns about our
products, please email us before placing order.
(1) We will not accept returns unless the product is defective.
Request for return should be done within 7 days of receipt of the product.
(2) Please request by email for a Return Authorization Number (RA Number) prior to returning any item. Return will not be accepted
unless accompanied by a properly marked RA Number. Return without prior authorization will be subject to refusal and will be returned.
(3) Item should be sent within two days after a RA number has been issued.
Otherwise the RA number will become invalid.
(4) If you choose to return a non-defective product, you will be subject to a 30% deduction covering our credit card
charges and restocking
costs - NO EXCEPTION. (see also Clauses 5 and 6 below). Shipping charge paid is not refundable.
Under no circumstances will refund be entertained if the request for refund
is not submitted within 7 days of receipt of the product.
(5) Return goods should be properly packed in its original package with all the contents intact, in
its original condition. We do not accept
goods returned for replacement or refund with scratch, dent, dirt and/or damage (see Clause 6 below).
(6) If a non-defective product is returned in non-resalable condition,
refund will not be given. We can ship the item back to you,
at your cost for shipping, or we can dispose of it for you.
We are in the security business. Any information we received from our customers as a result of
business transaction or enquiry are treated as confidential. These information are strictly restricted for internal use only. We will not
contact our customers in any form without their written consent. If you want to be kept informed of our future product updates, please register in our
We do not tolerate internet fraud. Any attempted credit card fraud will be reported to
the government authorities concerned.